Keyword: Ultimate Software
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Resolving Customer Trust Issues

Angela Frantz with Ultimate Software, says you have to own your mistakes if you want to keep customers’ trust when things go wrong. Frantz says if you let customers know you’re trying to correct …

“The challenging thing that I found with a team is ensuring engagement. That is really difficult,” says Angela Frantz with Ultimate Software. Frantz says we use visual cues to communicate and …

“When someone says, ‘I need this today,’ instead of saying, ‘I can’t do that today,’ I’m a big fan of saying, ‘I can give this to you tomorrow,” says Angela Frantz with Ultimate …

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