Keyword: resolution
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Resolving Customer Trust Issues

Angela Frantz with Ultimate Software, says you have to own your mistakes if you want to keep customers’ trust when things go wrong. Frantz says if you let customers know you’re trying to correct …

The oldest members of GenZ are college age, so their impact on the business world remains to be seen. “They’re very, very young, so the jury is still out on how they will fully behave,” says …

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