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Creating Lifelong Client Relationships

“Every client should be treated as a client for life,” says Lance Garrett, vice president of the Springfield Division of Crossland Construction. From the design phase through replacing worn …

Melanie Upshaw with Phoenix Home Care and Hospice, says we plan important events, but neglect to plan for our health care. Families often struggle to make decisions when a loved one isn’t able. …

While divorce can be a difficult and lengthy process, Jillian Wood, managing partner with Stange Law Firm, outlines how a divorce can take three paths with different levels of complexity. Note: …

Jamie Jacobsen, owner of Fazoli’s, says small businesses are a lot like families. Their employees and customers are part of the community, so it’s important for them to help out local not for …

SueAnn Hollowell, CEO of Optikal, says using social media is an effective method of reaching customers. She says they connect with social media influencers who then review their products on YouTube. …

Chris Bryant, development and productivity coach with Murney Associates, says he likes to use tools to help visualize the structure of a sales business. “From start to finish you’re marketing,” …

“We always suggest that you write a good business plan,” says Martha Cooper, owner of Cafe Basilico. “You need to have something that shows that you have thought everything completely through …

Hal Donaldson, CEO of Convoy of Hope, learned about living in poverty starting at the age of twelve following the death of his father. The kindness he experienced as a child along with an interview …

“I think it puts managers in a very complicated position,” says Ashley Fletcher, licensed clinical social worker. “It’s difficult to say you’re not allowed to share your views on those …

Janice Goocher, co-owner of Bellacino’s Pizza & Grinders, says it’s important to show your employees that they are valued team members. By evaluating their performance and letting them know about …

Tom Faulkner, director of Crosslines, says it’s critical for businesses to utilize services from local nonprofits to help impoverished workers. Faulkner says by partnering with a nonprofit to teach …

“I think we have to surround ourselves with people who have the same morals and values as us, but don’t necessarily think the same way,” says Vineese Knight with the Massengale Group Of Keller …

Just Do It

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Danny Collins, founder of 37 North, says if you want to try your hand at being an entrepreneur, just do it. “The first year was just testing the waters,” Collins says. They tried everything from …

“It’s really hard to market yourself as a product,” says Michael Frizell, graphic novel author and director of Student Learning Services at Missouri State University. Frizell says he’s …

As creative manager for Alamo Drafthouse Cinema, Jennifer Johnmeyer says when she and her team brainstorm about promoting their films, it’s about creating a sense of community. “You really do …

Kelly Harris, Director of Safe to Sleep, says the biggest obstacle faced by the working homeless is transportation. She says many times, homeless people need a place to keep their possessions while …

Dana Ford, Head Men's Basketball Coach at Missouri State University, says recruiting new talent for his team can be difficult because other schools offer players more perks. “What we try to do is …

Cody Ritter, owner of Base Construction & Management LLC, says a high work volume lets you choose your projects and partners. “The guys the we really like to work for, those are our targets. In a …

Selecting the right IT partner for your company is daunting. Not all IT companies are the same. Learn five qualities to look for in your next IT partner beyond the products. This is sponsored …

“LinkedIn is not Facebook,” says Claire Sakaoka, owner of engage5w. “You should have a professional photo - that means no selfies.” Sakaoka says a recent research article said more than 80% …

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